Terms & Conditions

This Terms of Use (or "TOU") is a set of rules you agree to follow for using our website www.drsos.online and mobile app “DrSOS” (hereinafter commonly referred as DrSOS), developed and maintained by DRSOS ONLINE SERVICES PRIVATE LIMITED.

DrSOS, an online Web and Android platform, provides the service, medical advice for physical health.

DrSOS operates at two levels- Client, one who desires to get advice (referred as user/patient) and Doctor, one who give advices to the Client/Patient.

DrSOS Terms of Use for Client / User

  1. DrSOS does not charge any registration fee from User/ Client for registering in the online platform but service charge is to be paid by the Client for service. The payment will be done through online. Fees of Rs 50/- will the medical advice charge.

  2. User can create account with username, password and other details and access the account when service required. User is solely responsible for all activities that occur under his account. If user suspects unauthorized access to his account, he may contact immediately Customer Support and rectify the same. DrSOS reserves right to terminate any user's account and reserves the right to block, delete or stop the uploading of materials and communications.

  3. Users are encouraged to ask questions and comments, by emailing or directly entering in the Website/Mobile Application. User can contact Customer Support by email at info@Drsos.online

  4. While every care has been taken to provide reliable service to user, the information about any Doctor is given by that provider and DrSOS online platform does not warrant any accuracy. Users are responsible for which they choose the service.

  5. Users should keep proper etiquette with Doctor and duration of consultation is at the discretion of Doctor. DrSOS encourages healthy relationship between User/ Client and Doctor.

  6. Registered Users and Visitors can access DrSOS online Content and are responsible for compliance with local laws.

  7. DrSOS may terminate any user's right to use this site at any time. DrSOS reserves the right to block, delete or stop the uploading of materials and communications that it in its sole discretion finds unacceptable for any reason.

  8. All services or recommendations made by a health service provider are based on their independent professional judgment.

  9. User agrees that the Services provided by DrSOS are not to be used in the case of emergencies. In case of any mental health emergency or any other medical emergency it is strongly recommended that user should immediately visit the nearest medical facility for examination in person.

  10. User can view the fee to be charged when selecting a Doctor. User will have to make payment through online after booking time slot.

  11. While DrSOS ensures best service for its users, Client/ User may understand the nature of the profession, and therefore there may be exceptions such as personal or any other emergencies. In such instances, on discretion, rescheduling of consultation to be made by the Doctor by communicating with provider.

  12. The Client can reschedule the appointment with a 10 % service charge of payment, i.e. Rs 10/-, but can’t cancel the appointment. The Client should inform at least 5 hours earlier in the Website or Mobile Application for reschedule. If the consultation is not done in the booked time slot due to practitioner’s emergency and no rescheduling possible, then full booking fees will be refunded after the verification.

  13. DrSOS reserves intellectual property rights. All of the content available on or through DrSOS is the property of DRSOS ONLINE SERVICES PVT LTD, and is protected by copyright, trademark, patent, trade secret and other intellectual property laws. We give you permission to display, download, store and print the content only for your personal, non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate the content received using the DrSOS online service.

  14. Any dispute, claim or controversy arising related to this agreement or terms of use shall be determined by arbitration in India, before a sole arbitrator appointed by DrSOS. Courts at Kerala (Ernakulam) shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement.

Booking Policy for Appointment

  1. DrSOS ensures that the experience on the DrSOS booking platform is beneficial to Clients.

  2. DrSOS will try to ensure that the Client is consulted by the same Doctor with whom the appointment has been confirmed, in the time slot booked by Client. Every care should be taken in order to avoid any difficulty to the Client. If Doctor’s unavailability occurs due to any emergencies, then the appointment should be cancelled or rescheduled to another time as per Client’s convenience.

  3. DrSOS realizes and respects the nature of the profession, and therefore consider following exceptions such as any emergencies from Doctor. In such instances, on discretion, rescheduling of consultation to be made by the Provider by taking care the convenience of Client

  4. DrSOS checks for non-compliance cases and verified by communicating with both, the Doctor and the user. Each verified non-compliance case will be communicated to the Client through Email and SMS. Refunding is done to the user/client as per refunding policy.

  5. As non-compliance cases cause a negative influence on the reputation of the service, DrSOS may have to deactivate the accounts from website/Application

  6. This agreement between DrSOS and Doctor will be governed by the laws of India.

DrSOS Terms of Use for Doctor

  1. DrSOS displays the Doctor’s profiles, contact details, and practice in the website and mobile app enabling interaction with the Users.

  2. DrSOS ensures easy access to the Doctor to update his/ her profile information.

  3. DrSOS does not charge any registration fee from the Doctor. But processing/service fee of Rs 50/- is charged from the Client.

  4. DrSOS reserves the right of ownership of all the Doctor’s profile and photographs and to moderate the changes or updates requested by Doctors. Doctors are fully entitled under law to upload all relevant credentials as part of their profile.

  5. DrSOS reserves the right to moderate the suggestions made by the Doctors through feedback and the right to remove any abusive or inappropriate or promotional content added on the Website/Application.

  6. Doctor explicitly agrees that DrSOS reserves the right to publish the relevant contents provided by Doctors to the clients.

  7. Doctor hereby represents and warrants that he/ she will use the Services in accordance with applicable law. Any contravention of applicable law as a result of use of these Services is Doctors’sole responsibility, and DrSOS accepts no liability for the same.

  8. DrSOS feedback service is designed to provide open and independent feedback from genuine clients. The terms set out what clients can expect when submitting a review, and provides information on the policy of publishing reviews (good and bad), but It should be verified by the service provider to ensure the reviews and ratings are genuine and can be trusted.

Booking Policy for Appointment

  1. DrSOS ensures that the experience on the DrSOS booking platform is beneficial to both, Doctors and Clients.

  2. DrSOS will try to ensure that the Client is consulted by the same Doctor with whom the appointment has been confirmed, in the time slot booked by Client. Every care should be taken in order to avoid any difficulty to the Doctor. If Doctor’s unavailability occurs due to any emergencies, then the appointment should be cancelled or rescheduled to another time as per Client’s convenience.

  3. Doctor should communicate to the provider about any expected delay/cancellation at least four hours prior to the scheduled time of appointment.

  4. DrSOS realizes and respects the nature of the profession, and therefore consider following exceptions such as personal emergencies. In such instances, on discretion, rescheduling of consultation to be made by the Doctor by communicating with Provider.

  5. DrSOS checks for non-compliance cases and verified by communicating with both, the Doctor and the user. Each verified non-compliance case will be communicated to the Doctor through Email and SMS.

  6. As non-compliance cases cause a negative influence on the reputation of the service, DrSOS may have to deactivate the accounts from Website/Mobile Application

  7. 75% of the advice fees will be credited to the Doctor's account and 25% will be credited to DrSOS account.

  8. DrSOS will process Doctor's payment after 14 days of the session date and Doctor's earning will be transferred either to his/her Bank (service charge depending on bank fee) as chosen by the Doctor.

  9. This agreement between DrSOS and Doctor will be governed by the laws of India.